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Access Information For Users With Disabilities

Accessibility

Ferry Service Accessibility
Disabled individuals are welcome on the SF Bay Ferry. All vessels offer a wheelchair accessible restroom and our friendly deck hands are happy to provide information and provide boarding assistance.

Requests for Reasonable Modification
SF Bay Ferry does not discriminate against individuals with disabilities in the provision of transportation services and is committed to ensuring that no person, solely by reason of his or her disability, is excluded from participation in, is denied benefits of, or is subjected to discrimination under any SF Bay Ferry program or activity.

SF Bay Ferry considers all requests for reasonable modifications of its policies, practices or procedures when necessary to avoid discrimination on the basis of disability. SF Bay Ferry is not required to grant requests for reasonable modifications that would:

1. Fundamentally alter the nature of SF Bay Ferry services, programs or activities
2. Are not needed for access to SF Bay Ferry services, programs or activities, or
3. Present a direct threat of injury to other persons or property

Due to the fact-specific nature of requests, individual decisions and one-time modifications are not precedential. If a modification is determined later to be unnecessary for the requesting individual to use the requested transit service, a fundamental alteration, or unsafe for other person(s) or property, the SF Bay Ferry may discontinue or change the modification.

Any person seeking a reasonable modification of SF Bay Ferry policies, practices or procedures, may complete a Reasonable Modification Request Form (PDF). For additional assistance please contact the ADA Coordinator by calling 415-291-3377 or 711.

Complaint Resolution Officer (CRO)
In any situation when any person complains or raises a concern with a SF Bay Ferry employee about discrimination, policies or services with respect to passengers with a disability, and the employee (or the employee's supervisor) does not immediately resolve the issue to the customer's satisfaction or provide a requested accommodation, the customer has the right to contact our Complaints Resolution Official (CRO). The employee will provide the customer with the CRO's phone number. The employee will also provide this information to the passenger in a format that he or she can use.

The CRO will be available for contact on each vessel and at each terminal via telephone. The customer will be allowed to use a SF Bay Ferry phone to contact the CRO so that the call will be at no cost to the customer. The CRO will be available via SMS (text message) so that persons with hearing impairments may readily communicate with the CRO.

Blue & Gold's CRO can be contacted by calling 415-705-8205 and requesting the CRO.

ADA Complaints
SF Bay Ferry/WETA is committed to ensuring that it complies with the American with Disabilities Act (ADA), including 49 CFR Parts 27 and 37. Transportation entities are required to make reasonable modifications/accommodations to policies, practices, and procedures to avoid discrimination and ensure that their programs are accessible to individuals with disabilities.

Any person who wishes to file a complaint regarding a request for Reasonable Modification or alleging any action by SF Bay Ferry/WETA prohibited by the Americans with Disabilities Act (ADA) regulations found at 49 CFR Parts 27, 37, 38, 39, may file a written ADA Complaint (PDF) with the San Francisco Bay Area Water Emergency Transportation Authority (WETA).

Complaints may be mailed, faxed, or emailed to:

ADA Coordinator
SF Bay Ferry/WETA
Pier 9, Suite 111, The Embarcadero
San Francisco, CA 94111
Fax: (415) 291-3388
customerservice@sanfranciscobayferry.com

For additional assistance please contact the ADA Coordinator by calling 415-291-3377 or 711.

Website Accessibility
We have endevoured to make San Francisco Bay Ferry/WETA's website as easy to use and flexible as possible and we continue to make improvements. Our website has been revised to make it more accessible to people with visual disabilities according to the web page disability access design standards recommended by the Web Accessibility Initiative (WAI). This is an evolving process and we welcome your input. If a web page has a form or document that is not accessible, please contact webmaster@sanfranciscobayferry.com to request an alternative format.

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